1. General Information
Claridadviva, with address at 26 Avenida 5-90 Zona 11, Inside Las Majadas commercial park, Guatemala, 01011, is responsible for processing your personal data. This policy describes how we collect, use, share and protect the personal information you provide through our website and guidance services on affordable housing programs.
2. Personal Data Collected
We collect the following categories of personal data when you use our services:
- Identification Data: Full name, Personal Identification Document (DPI) number, date of birth, nationality.
- Contact Data: Postal address, phone number, email address.
- Economic Data: Information about monthly income, employment situation, savings capacity, basic credit history (only when necessary for specific program guidance).
- Browsing Data: IP address, browser type, pages visited, time spent, technical cookies necessary for site operation.
- Inquiry Data: Information you voluntarily provide in contact forms about your housing situation and program preferences.
3. Processing Purposes
We use your personal data for the following legitimate purposes:
- Personalized Guidance: Provide advice on government housing programs that fit your economic and family profile.
- Communication: Respond to your inquiries, send requested information, confirm appointments and follow up on your guidance process.
- Service Management: Manage your inquiry file, maintain record of interactions and provided documentation.
- Service Improvement: Analyze aggregated and anonymous statistics to improve our website and guidance services.
- Legal Compliance: Comply with applicable legal obligations in Guatemala, including data protection regulations and financial regulations.
- Security: Protect against fraud, website misuse and ensure security of our systems.
4. Legal Basis for Processing
The processing of your personal data is based on:
- Informed Consent: When you voluntarily complete contact forms or accept our terms when using the website.
- Service Performance: To provide the housing program guidance you have requested.
- Legitimate Interest: To improve our services, ensure site security and prevent fraud.
- Legal Obligation: To comply with applicable Guatemalan regulations regarding data protection and financial services.
5. Information Sharing
Your personal data may be shared only in the following circumstances:
- Government Institutions: With your explicit consent, we may share necessary information with FOGUAVI, CHN or other government entities to facilitate your housing program application.
- Service Providers: With technical providers who help us operate the website (hosting, web analytics), under strict confidentiality and data protection agreements.
- Legal Requirements: When legally obligatory to comply with judicial processes, government orders or applicable regulations in Guatemala.
We do not sell, rent or share your personal data with third parties for commercial or marketing purposes.
6. International Transfers
Our servers and hosting services may be located outside Guatemala. In case of international data transfers, we guarantee that:
- Providers comply with international data protection standards equivalent to Guatemalan regulations.
- Appropriate technical and organizational security measures are implemented.
- Data transfer contracts exist that guarantee your rights.
7. Retention Period
We retain your personal data for the following periods:
- Active Inquiry Data: While guidance process lasts and up to 12 months after completion, for follow-up and service statistics.
- General Contact Data: Until you request deletion or 24 months pass without active interaction with our services.
- Compliance Records: Data necessary for legal compliance is retained for 5 years according to Guatemalan regulations.
- Anonymous Data: Aggregated and anonymized statistics are retained indefinitely for trend analysis, without possibility of personal identification.
8. Your Rights
In accordance with Guatemalan data protection legislation, you have the following rights:
- Right of Access: Request information about what personal data of yours we are processing.
- Right of Rectification: Correct inaccurate or incomplete data.
- Right of Deletion: Request deletion of your data when no longer necessary for purposes for which they were collected.
- Right of Opposition: Object to processing of your data for specific purposes.
- Right of Portability: Receive your data in structured, commonly used format to transfer them to another controller.
- Right to Withdraw Consent: Withdraw your consent at any time, without affecting lawfulness of processing based on prior consent.
- Right of Limitation: Request limitation of processing in specific circumstances.
To exercise these rights, you can contact us at: info@claridadviva.com or at our physical address. We will respond to your request within maximum 15 business days.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- SSL/TLS encryption for data transmission through website.
- Strict access controls and authentication for authorized personnel.
- Data backup and recovery systems.
- Regular security audits and system updates.
- Internal confidentiality policies and staff training.
- Protection against unauthorized access, loss, destruction or alteration of data.
10. Cookies and Similar Technologies
Our website uses cookies and similar technologies. For detailed information about what cookies we use, their purposes and how to manage them, see our Cookie Policy.
11. Minors
Our services are directed to persons over 18 years of age. We do not intentionally collect data from minors. If a parent or guardian discovers that a minor has provided information without their consent, they must contact us immediately for deletion.
12. Modifications to this Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Updated version will be posted on this page with modification date. We recommend reviewing this policy regularly. Material changes will be notified through prominent notice on our website.
13. Contact and Data Protection Officer
For any questions, concerns or requests related to this Privacy Policy or processing of your personal data, you can contact us:
14. Supervisory Authority
If you consider that processing of your personal data does not comply with current regulations, you have the right to file a complaint with competent data protection authority in Guatemala.